Privacy Policy

Agentlyx AI LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our services, including AI-powered booking assistants, automated scheduling, and customer interaction tools.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

• •Name
• •Email address
• •Phone number
• •Appointment / booking details

b) Business Information

• •Business name
• •Location
• •Service offerings
• •Schedules and availability

c) Usage and Operational Data

• •Interaction logs
• •Chatbot and/or voice assistant transcripts
• •Device/browser metadata
• •Platform usage events and technical logs

2. How We Use Your Information

We use your information to:

• •Provide, operate, and improve our AI-powered services
• •Process appointments and manage business calendars
• •Send service-related communications and updates
• •Analyze usage patterns to improve our platform
• •Ensure security and prevent fraud/abuse
• •Comply with legal and regulatory obligations

3. Our Roles in Data Processing (Controller / Processor)

Agentlyx AI LLC may act in different roles depending on the context in which personal data is processed:

• •As a Data Controller (or equivalent role under applicable law), for data necessary to operate our business and platform, such as commercial account administration, billing, support, security, and compliance.
• •As a Data Processor (or equivalent role under applicable law), when we process personal data on behalf of our business customers (for example, clinics, dental practices, or other businesses) in connection with automated customer interactions, scheduling, messaging, and related services.

When we act as a Data Processor, we process personal data in accordance with our customer's instructions and the applicable contract, including a Data Processing Agreement (DPA), where applicable.

4. Information Sharing

We may share your information in limited circumstances:

• •With your explicit consent
• •To comply with legal obligations, regulatory requests, or court orders
• •With trusted service providers that support our operations (for example, infrastructure, messaging, communications, and support services), subject to contractual safeguards and appropriate security measures
• •In connection with a merger, acquisition, reorganization, or transfer of business, with notice when legally required or reasonably possible

5. Data Security

We implement reasonable technical and organizational security measures consistent with industry practices, which may include:

• •Encryption in transit and, where applicable, at rest
• •Access controls and authentication mechanisms
• •Security monitoring and audits
• •Secure data storage, backups, and recovery measures
• •Internal security and confidentiality policies

No system is completely secure. While we use reasonable safeguards, we cannot guarantee absolute security.

6. Your Rights

Depending on applicable law, you may have the right to:

• •Access your personal information
• •Request correction or updates
• •Request deletion of your personal information
• •Object to or restrict certain processing
• •Request data portability
• •Opt out of marketing communications
• •File a complaint with a relevant data protection authority

If your data was collected or processed through one of our business customers (for example, a clinic or dental practice), we may need to coordinate your request with that customer, who may act as the data controller.

7. Data Retention

We retain information for as long as reasonably necessary to:

• •Provide the Services
• •Comply with legal, accounting, or regulatory obligations
• •Resolve disputes
• •Enforce agreements
• •Protect the security and integrity of our platform

8. Contact Us

For privacy-related questions or requests, contact us at: